Privacy Policy
Last Updated: 5/18/2025
RevOps Sherpas is committed to protecting your privacy. This document outlines the privacy policies related to our three primary services: CRM Connect, Telephony Connect, and Data Migration & Implementation Services. By using our services, you consent to the practices described in the respective policies.
CRM Connect Privacy Policy
1. Data Handling And Usage
Welcome to the CRM Connect Integration Help Guide. This article will walk you through the setup, usage, and troubleshooting of the CRM Connect service, designed to integrate your chosen CRM system with Gong.
2. Data Security
- Data is temporarily stored as LDJSON files during processing and submitted to Gong, with automated cleanup post-submission.
- API connections are encrypted to maintain data integrity.
- Access is limited to authorized personnel for maintenance and monitoring only.
3. Data Retention
Due to the short duration of storage, no long-term data retention policy applies.
Telephony Connect Privacy Policy
1. Data Handling And Usage
Telephony Connect functions as a data conduit between telephony systems and Gong. It facilitates the transfer of call data while maintaining minimal logging of non-PII data to track the status of submitted calls. Data is processed through secure API connections and transferred directly between platforms.
2. Data Security
- Data is temporarily stored as either/both metadata and media files during processing and submitted to Gong, with automated cleanup post-submission.
- API connections are encrypted to maintain data integrity.
- Access is limited to authorized personnel for maintenance and monitoring only.
3. Data Retention
Since only non-PII data is stored for tracking call submission status, no long-term data retention policy applies.
Data Migration and Implementation Privacy Policy
1. Data Handling And Usage
During data migration and implementation, we temporarily store customer data to facilitate transfer between systems. This data may include CRM data, call data, and user information.
2. Data Security
- Data is encrypted both in transit and at rest.
- Access is restricted to authorized personnel involved in migration.
- Data files are securely stored on Microsoft Azure infrastructure.
3. Data Retention
- Data is retained only for the duration of the migration project.
- Upon project completion, data is securely deleted.
4. Customer Control
- Customers have the right to request data deletion at any point.
- Confirmation of deletion upon project completion is provided.
Your Rights
You have the right to:
- Access and request copies of your data.
- Request correction or deletion of inaccurate or unnecessary data.
- Object to or restrict data processing where applicable.
Changes to These Policies
We may update these Privacy Policies periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
Contact Us
If you have any questions or concerns about these Privacy Policies or our data practices, please contact us at:
RevOps Sherpas 8360 W Sahara Ave., Suite 260, Las Vegas, NV 89117 Email: privacy@revopsherpas.com
By using our services, you acknowledge that you have read and understood these Privacy Policies.